Return & Refund Policy – SunSign Sticker
At SunSign Sticker, we strive to provide high-quality decals and stickers that meet your expectations. However, if you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect products.
- Custom-made or personalized stickers cannot be returned unless they arrive damaged or defective.
- The return request must be made within 7 days of receiving the order.
2. Return Process
- Email us at support@sunsignsticker.com with your order number, reason for return, and clear photos of the product showing the issue.
- Our team will review your request and respond within 2 business days.
- If approved, we will provide the return shipping details. The product must be unused, in its original packaging, and returned within 7 days of approval.
- Customers are responsible for return shipping costs unless the product was incorrect or damaged upon arrival.
3. Refund Policy
- Once we receive and inspect the returned item, a refund will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges are non-refundable.
4. Exchange Policy
- If you received a defective or incorrect product, we offer a replacement instead of a refund.
- The replacement process follows the same steps as the return process.
5. Non-Returnable Items
- Customized or personalized stickers.
- Used or damaged products (not due to transit damage).
- Orders placed incorrectly by the customer (e.g., wrong design selection, size, or color).
6. Cancellation Policy
- Orders can be canceled within 12 hours of purchase. After this period, orders may have already been processed and shipped.
For any return or refund inquiries, feel free to contact us at support@sunsignsticker.com or WhatsApp us at +91 9843608489.